| Product Name: | Booking.com |
|---|---|
| Founder Name:: | Geert-Jan Bruinsma |
| Founder Year: | 1996 |
| Customer Types: | Small Business, Large Enterprises, Medium Business |
| Location: | Oosterdokskade 163, 1011 DL, Amsterdam, The Netherlands |
| Pricing Model: | Free, Monthly payment, Annual Subscription |
| Devices Supported: | Windows, Android, iPhone/iPad, Mac, Web-based |
| Support Email: | |
| What Support Does This Vendor Offer? | Email, Phone, Live Support, Training, Tickets |
Founder of Booking.com
TravelPerk: It is a travel booking marketplace that offers flexible booking options with different pricing plans for businesses. Goibibo: It is an online hotel booking platform where you can choose a hotel according to your budget and requirements at different costs. Momondo: It is an easy-to-use and simple flight booking website where you can book your flights with robust tracking tools and mix-and-match fares.
On TrustPilot, booking.com has received a rating of 2.4 out of 5 based on 78,104 reviews, indicating poor user experiences and feedback.With a 1.1-star rating from nearly 5907 reviews on consumeraffairs.com, booking.com has received poor ratings, which indicates a bad user experience.Let’s see what customers are saying about booking.com services:Nadeem Maqbool's experience with booking.com is horrible. He was charged more price for booking the hotel than the direct booking price of the hotel.Virant had booked the hotel from booking.com, but the hotel’s staff was not supportive of him, and booking.com didn’t assist in this case.Macro Peter finds the payment options at booking.com confusing. He was given the rigid payment option, which he had to pay for the whole tri, but he wanted flexibility.Doug's experience with booking.com was horrible. He didn’t get any reimbursement for the reservation that he didn’t make.Services of Booking.com
Booking.com offers travelers a wide range of services to make their travel comfortable and efficient. Now let’s discuss the services in detail:Stays: Booking.com offers a wide selection of hotels, resorts, and other unique stays like villas, cabins etc. You can easily book the hotel of your choice. There is also a free cancellation filter where you can cancel your booking for free. They don’t demand prepayment for the booking.
Flights: At booking.com, you can compare the prices of multiple flights and can book them at a competitive price. They also provide the option of flexible dates where you can choose the best prices across dates.
Flight + Hotel Packages: If you want to cut the cost and time, you can opt for flight+hotel packages, where booking.com will provide combined flights and accommodation at better pricing. You can customize these packages by including extra activities like car rentals.
Car Rentals: Booking.com provides various vehicle options where you can book car on rent. It depends upon your budget which one you want to book, whether the economy or luxury model. Choose flexible locations for pick-up and drop-off.
Attractions: At booking.com, book the tickets for attractions, tours, etc, in advance. To make the trip more memorable, you can also use the curated lists of activities for local insights.
Airport Taxis: To make your travel journey peaceful and less tiring, booking.com can arrange private or shared airport taxis for pickups and drop-offs. You can easily check the upfront cost, which includes both tolls and fees.
Features of booking.com
Offers and Discounts: Booking.com offers special deals at festive times and other seasonal promotions. You will get a discount on early bookings and last-minute offers. They also run the Genius loyalty program where you can avail the earn benefits like discounted rates, free perks etc.
Customer Service: Booking.com provides 24/7 customer support to assist you in booking cancellations and other queries. Their customer support is available in various languages to help customers worldwide.
Property Listing: Booking.com not only helps travelers find proper accommodations but also lists property owners’ accommodations to reach millions of travelers.
Travel Guides and Inspiration: You can also check the travel guides or tips on the booking.com website and read articles on trending destinations.
Yes, Booking.com allows you to book one-way, round-trip, and multi-city flights on their site.
You can book a flight up to one year before your departure date.
No, flight charges increase as the flight date comes close.
No, they don't charge any credit card fees. You can always see what you’re paying for in the price breakdown when you review your booking.
